Returns & Exchanges

At Pasteur Pharmacy, we want you to be fully satisfied with your beauty and grooming purchases; if you are not, we accept returns of unopened and unused products within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Authorization.

2

Prepare the Package

Carefully pack the items in their original, unopened packaging with all seals intact to ensure they are not damaged during transit.

3

Ship the Items

Affix the provided return label or use a trackable shipping service to send your package back to our New York pharmacy location.

4

Receive Your Refund

Once our team inspects the returned goods, we will process a refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing